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Service Calls

  • Don’t wait until a Friday to call in a service claim! Home warranty companies do not offer emergency service. Contractors are not obligated to make weekend service calls. And, if you wait until Friday, most Monday calendars are full for contractor’s technicians.
  • Service is scheduled only during normal working hours which are Monday 8-5 to Friday 8-5.
  • All other service calls demand overtime. If you choose to obtain quicker service, the assigned contractor will provide you with pricing and availability of a technician. We do not have access to contractor schedules. You will be responsible for the additional fees, including overtime.
  • Emergency service (which we cover) consists of: no electricity, gas, water or toilet facilities to the entire house; or a situation endangering health or safety.
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