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Paying Contractors

When do you pay the contractor?
  • When the technician arrives at your home and before the diagnosis of the repair (just like your Doctor’s office).
  • When a service technician is on the way to your home and you cancel the appointment.
  • When you are not home and have not cancelled the appointment.
  • Even when the service contractor’s diagnosis results in a complete or partial denial.
  • On a “recall” service claim, a part failure is diagnosed as different from the previous failure.
  • If payment is not made, your account will be placed on hold, and we will not schedule future claims until any outstanding co-pays have been satisfied.
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